BTGuard Review 2018 – How Safe is BTGuard?

Stephen Cooper |  Posted on | Leave a comment on BTGuard Review 2018 – How Safe is BTGuard?

btguard-review
$9.95 PER MONTH

The BTGuard Virtual Private Network (VPN) is a service that seems to target BitTorrent users in particular. This sounds like a good idea in theory. BitTorrent seeders and leechers have an innate need for a VPN tunnel, due to the inherent security risks revolving around peer-to-peer (P2P) technologies. Without a VPN tunnel, other downloaders and uploaders can see your real Internet Protocol (IP) address.

The BTGuard Virtual Private Network (VPN) is a service that seems to target BitTorrent users in particular. This sounds like a good idea in theory. BitTorrent seeders and leechers have an innate need for a VPN tunnel, due to the inherent security risks revolving around peer-to-peer (P2P) technologies. Without a VPN tunnel, other downloaders and uploaders can see your real Internet Protocol (IP) address.

Furthermore, if your data isn’t encrypted by a VPN tunnel, governmental agencies, network administrators and Internet Service Providers (ISPs) can see what data you’re downloading. That may not sound like a big deal, but it means that you could pop up on the Recording Industry Association of America’s radar for downloading copyrighted materials (or that of another copyright body), and could be slapped with legal consequences.

Pros

  • 10Gbit servers
  • Works with Windows, Mac, Linux, uTorrent and Vuze
  • Both proxies and VPN tunnels available

Cons

  • The website could stand to be improved
  • Small network of servers
  • One simultaneous connection
  • Weak customer support
  • Needs third party OpenVPN software
  • Proxies aren’t free

Even though fewer and fewer regulatory bodies are trying to fight illegal downloads as time marches forward (it’s virtually impossible to stop people from downloading torrents), there is still the risk of a lawsuit when downloading copyrighted content. The good news is that a VPN tunnel, such as BTGuard VPN, will protect your anonymity and make downloaded data invisible to third parties.

BTGuard seems unique at first glance, because it was specifically designed for and marketed towards BitTorrent users. But what sets it apart from other “general use” VPN tunnels like ExpressVPN, IPVanish, or VyprVPN? Is it really superior to competing services when it comes to BitTorrent downloaders? And does it come with any special features that reduce risk when downloading torrents? We’ll dig into the details one step at a time, but for the sake of foreshadowing, I have to say I wasn’t overly impressed with this service.

For starters, the website looked atrocious. I’d venture as far as to say that the website looks like it was designed by a new university student in a “Websites and HTML 101” course that was taught in the late 90s. The text is pixilated and awful, the images are of poor quality and the support content feels a little chaotic and disorganized. Still, I suppose we shouldn’t judge a book by its cover, so let’s take a closer look at this provider’s features.

How Much Does BTGuard Cost?

BTGuard’s prices aren’t really outrageous, but at the same time, they aren’t exactly cheap either. In fact, I think that its pricing model is a little on the high side, and lies somewhere between the middle and high end of the market’s prices when compared with competitors. I dislike the fact that there is no free version or free trial of the service; I think that BTGuard would be able to garner a larger following if users were able to test out the product for free.

BTGuard uses the following pricing model:

  • Monthly – $9.95
  • Three months – $27.95 ($9.31 per month)
  • Six months – $49.95 ($8.32 per month)
  • Annual – $89.95 ($7.49 per month)

Obviously, I’d recommend staying away from the monthly and quarterly plans, since they don’t offer great savings. For that matter, I’d recommend looking for another provider that offers more value, but feel free to read on for a thorough analysis of features, privacy and speed.

Is BTGuard Fast?

With the way things are going, I’d bet you can predict how high my expectations were for fast servers during the speed test. Even though BTGuard claims to have 10Gbit servers, I didn’t have very high hopes, given the flaws and gaps found in the previous sections. Nevertheless, I trudged forward with the tests.

The following data measure the results of the BTGuard speed tests:

  • Thailand to Toronto (no VPN): 311ms, 17.95 Mbps download, 0.66 Mbps upload
  • Thailand to Toronto (with VPN): 308ms, 9.28 Mbps download, 0.51 Mbps upload
  • Singapore to Thailand (no VPN): 41ms, 17.70 Mbps download, 0.71 Mbps upload
  • Singapore to Thailand (with VPN): 44ms, 12.49 Mbps download, 0.70 Mbps upload

As you can see, the speeds were pretty poor. In both cases, the VPN tunnel performed worse than my raw internet connection. However, note that in all four tests, the upload rate stayed more or less the same (about two-thirds of a megabit). The latency was comparable in both cases as well, though the download bandwidth was significantly reduced.

But even though the bandwidth was reduced, the connection was still very usable. I didn’t notice webpages loading more slowly than usual or YouTube videos buffering at a slower rate. Still, I lost almost half of my download speed for the Toronto comparison, and about 5Mbps with the Singapore test. In summary, the speeds weren’t nearly as bad as I expected them to be, but they weren’t all that encouraging, either.

BTGuard Customer Service

First off, I have to mention that the BTGuard support system didn’t have a live chat feature (which I wasn’t expecting, after seeing the state of the website). Like everything else with this service, the customer service is lacking – it is an extremely bare-bones system. There are some online guides and walkthroughs, but it seems the only way to actually contact support is through an archaic, email-based ticketing system. Support isn’t 24/7 and response times are rather low, taking anywhere from one to three days. If you were really in a bind, I wouldn’t hold my breath. The support is mediocre at best, just like every other component of this service.

Is BTGuard Private?

The privacy policy was decent, though I did find a few points that weren’t very encouraging. First off, I noted that the language used in the privacy policy wasn’t the same as other providers, which makes me wonder to what extent a legal team was involved in its creation. Whenever I look at competitors’ privacy policies, the language is usually pretty stiff, and looks as though a lot of time and energy went into its creation by professional lawyers, which makes it sound a lot more legitimate.

BTGuard’s privacy policy is little more than a bulleted list on a website that looks unprofessional, and some of the points are a little questionable. For example, the privacy policy doesn’t explicitly state that BTGuard won’t track your online activities, which is a staple of most other privacy policies. It does, however, include the following points:

We do not sell, trade or rent your personal information to other companies.”

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

As far as I can tell, it doesn’t seem that BTGuard will log any of your online activities, and especially without your knowledge or consent. However, some of the privacy policy uses vague language that makes me a little suspicious. Perhaps I’m just being paranoid, but I didn’t find BTGuard’s privacy policy easy to follow or understand.

BTGuard Review: Conclusion

I imagine that most of you know where this conclusion is headed. Even though BTGuard does offer OpenVPN connections that work, I simply can’t recommend this service in good conscience. It’s overpriced for what you’re getting, and doesn’t offer good value. If you threw a dart at a list of competing VPN services, chances are you would luck out and hit a better service than BTGuard VPN.

In summary, I didn’t like this service because of the following reasons:

  • Only hosts servers in three countries
  • Mundane speeds
  • Sub-par customer support
  • Lacks well-rounded and advanced features
  • Overpriced for what you’re getting
  • Only one connection per account

If you want my advice, save your money and look for another provider. This service was a let-down, and I would recommend just about any other service instead of it. For instance, check out PIA VPN, which allows up to five simultaneous connections and costs as little as $3.33 per month. Lastly, I would also point you in the direction of some of the industry’s other top providers, including ExpressVPN, VyprVPN, TorGuard VPN, IPVanish VPN and NordVPN.

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